Order Processing timescales

Timescales on processing an order will vary. All items are made to order. Please see individual items for processing times.

Open edition prints are normally available at a shorter timescale to an original artwork that will require additional time.

You will be informed when your item is dispatched.

If you require an item quicker than the processing time stated then please contact us directly and we will see if we can achieve the processing time you require hello@florenceleeandco.com

Shipping

Orders under £50 will be posted via Royal Mail 1st class delivery service.

Orders exceeding this value will be sent via Royal Mail “Signed for” or “tracked24” delivery for prints, and “Special delivery” or “tracked24” for Original artworks, or Parcelforce/UPS for larger items, and we will provide tracking details.

Where possible items will be packaged together to save on unnecessary packaging. Please contact us directly if you would like items packaged separately.

If you are based locally to Bristol then there is the possibility that it could be arranged for you to collect the item (s)- please contact us on hello@florenceleeandco.com at the time of your purchase.

Free UK Shipping on all Items.

Your item will not be dispatched until payment has been received

International/EU Shipping

International Shipping available. PLEASE CONTACT US DIRECTLY IF YOU ARE LOOKING TO HAVE MULTIPLE ITEMS SHIPPED OUTSIDE OF THE UK IN ORDER TO RECEIVE THE BEST POSTAGE QUOTE.

Postal prices will vary.

Your item will not be dispatched until payment has been received

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. Please be aware EU shipping laws have recently changed and charges may apply.

Payment

We currently accept payments from the following AMEX, Visa, Pay Pal, MasterCard, Apple Pay and PayPal.

Once an order has been paid for it is therefore in process and can not be cancelled. Please email hello@florenceleeandco.com if you need to amend your order. Your order will only be posted once payment has been received.

Returns and Cancellations

We hope your beautiful purchase is exactly what you want but if not then our returns policy is as follows;

We accept returns and exchanges

Ship items back within: 14 days of delivery

Items must be returned in their original condition and packaging. Florence Lee & co reserves the right to offer only a partial refund if the returned item is not in its original condition. Postage and Packaging will be at the expense of the buyer, we only offer a refund on the original goods.

In the unlikely event that your item should arrive damaged. Please contact us within 7 days of the item arriving and include photographic evidence of the damage and packaging.

We don't accept cancellations

Please see Returns & Delivery Policy for further information.

Caring for your Artwork

All of the Artwork is made using high quality materials, however to preserve the Artwork it is always best that you display it away from direct sunlight

Commissions

Please contact us directly on hello@florenceleeandco.com and Flo will be in touch directly to discuss your requirements. Flo has also written a blog which may answer some initial questions you have.

Wholesale

If you are interested in purchasing items from Florence Lee & co on a wholesale basis then please get in touch hello@florenceleeandco.com and we will happily discuss our terms and prices with you

Discount Codes

I reserve the right to terminate the use of any discount codes at any time without notice.

Intellectual Property

Copyright: All artwork displayed on our website, including original paintings and prints, are protected by copyright and remain the property of the artist. You may not copy, reproduce, distribute, or create derivative works of any artwork without the express permission of the artist.

Reproduction Rights: When you purchase a print, you are purchasing the physical print for personal use. You do not obtain reproduction rights to the image or any digital copies of the artwork.

Use of Artwork: Any commercial use of the artwork, such as resale or distribution, is prohibited without prior written consent from the artist.

Limitation of Liability

Exclusion of Liability: We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of artwork. Our liability is limited to the purchase price of the item.